Working in collaboration with Aberdeen Standard, I took a leading role in the UX and Design of Virgin Money’s new £45m investments and pensions platform.
This involved the decommissioning and redesign of two existing websites and online services, the migration of more than 200,000 customers, as well as two new apps for both iOS and Android.
I also redesigned their Greener Mortgages offering and delivered a range of solutions for our Open Banking team.
I worked in collaboration with Bank of Ireland to redesign Post Office’s Savings site, in adherence with their new design system. We saw substantial increases in end-to-end conversion rates across their savings product range.
I also led a key optimisation initiative with senior stakeholders and external partners to measurably improve customer experience and commercial outcomes for their Travel and Insurance products.
Working globally, I have led design sprints with VISA and UPS to explore payment and shipping integrations. I worked particularly closely with VISA at their Innovation Centre in London to explore new cash flow forecasting tools and payment methods including VR, touchless fingerprint ID and Alexa. I have delivered several product features for Sage Accounting and Sage Financials, including product and service management, fixed assets, payments, contracts and invoicing. I achieved this by deploying a variety of design and research methods, including observation, interviews, task, gap and heuristic analyses, service blueprinting, prototyping and testing.
I have worked with both Sage’s Carbon Design System and Salesforce’s Lightning Design System to evolve design patterns and components, such as data tables. I have also worked extensively to evaluate Sage’s organisational practices and capabilities with regard to accessibility, having carried out audits and surveys of all their core products.
With more than 30 million users in over 10,000 institutions worldwide, Turnitin is the global leader in evaluating and improving student writing.
I led the creation of a design system for Turnitin, and I conducted research to find out how students and teaching staff were using Google Apps for Education (GAfE) in conjunction with Turnitin.
Amongst the first Designers at Turnitin, I established an iterative, research-driven design process with user engagement at its heart. Specifically, I organised a series of events to mark Global Accessibility Awareness Day (GAAD), including demonstrations and lectures from users with a range of accessibility needs. I also forged close working partnerships with schools and universities throughout the UK as a basis for user research and testing.
Housed in a landmark industrial building on the south bank of the River Tyne in Gateshead, BALTIC is a major international centre for contemporary art. BALTIC has no permanent collection, providing instead an ever-changing calendar of exhibitions and events that give a unique and compelling insight into contemporary artistic practice. BALTIC’s dynamic, diverse and international programme ranges from blockbuster exhibitions to innovative new work and projects created by artists working within the local community.
Working closely with the archiving team at BALTIC, I led the UX and Design team in implementing a management system and website, which allows users to view and manage over 500,000 artefacts, exhibitions and Artists who have worked with BALTIC since its inception.
'Pauses' was an individual exhibition at Newcastle's Hatton Gallery. It explored issues of place, familiarisation and memory. The exhibition comprised four films and sound, installed within a purpose-built space.
Each film and sound piece extracted specific information and narrative from routes and journeys with which I had become familiar. Though each film and sound extract can be experienced holistically, the emphasis is upon creating niches within the space from which the viewer can begin a process of familiarisation; curved walls suggest that each film be approached, assessed and experienced individually, whilst fragments of sound allude to elements of hidden narrative.
Using brand assets, I developed a background animation for the BBC's Glastonbury TV app interface.
I took a leading role in establishing guidelines for the use of typography on BBC TV. Working in collaboration with members of staff from across the BBC and external advisers including the Royal College of Art, my role was to assert a set of design standards based upon extensive user research and in adherence with the BBC’s new ‘global experience language.’
This research has consequently changed the direction of interface design across both Broadcast and Internet-connected BBC TV platforms.
I produced visual designs for BBC Red Button features, including the Radio 2 Folk Awards and Comic Relief, involving liaison with production teams and the creation of bespoke artwork within a limited timeframe.
Working on the FreeSat platform, I reworked the Parental Guidance feature and subsequent navigation schemes.
11th October was an individual exhibition in Newcastle City Centre. The installation broadly reappropriated how memory and meaning are assigned to objects; the process of signification. Drawing upon both memory and documentation of a walk through Newcastle on 11th October, 2005, the piece serves as a meditative platform on which to explore the personal signification of its constituent elements and by contrast, the universality of its imagery, phenomenology and interaction. Its positioning in the urban context also serves to highlight the passive nature of this process - what we notice and what we do not, what is significant and what is not and moments of chance or serendipity.
The piece utilises a reworked Victorian streetlight as a vehicle for interactive digital video projection. The streetlight houses a bespoke digital video projection system, allowing for ground-based projection. The interaction; in which the users’ movement triggers animation of autumn leaves, is driven by an overhead camera, tracking and visual content application, written in Jitter and using the cv.jit library.
Graduate Research Assistant, Curator
- Researched the feasibility of a gallery for creative digital media practice in the North East of England, involving consultation with the local art community, curators and business leaders
- Compilation of written report, outlining the findings of this research
- Curating the inaugural 'Render' exhibition, covering all aspects of project management; procurement of premises, publicity, press releases, invitations, insurance, budgeting and as first point of contact for all aspects of communication and problem solving